Indicates that the phone is connected and is currently “On-hook. Try rebooting the entire system when the lights and cords seem to be as they should be and you still have Internet trouble. Link light will not show a connection at this time. Connects the Phone Terminal to an Ethernet equipped computer or third party device router, ethernet hub, etc. Battery Solid Orange Light: Connects the Phone Terminal to a telephone, or telephone jack.

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Indicates that the Digital Phone Terminal is currently online. Battery Solid Orange Light: If they are arrs flashing at the same time, you may have lost sync with your Internet service provider ISP.

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Reset the modem, as in the Lights arriss Cables section above, and allow the lights to stabilize to their normal pattern. This port is disabled. Knowing some basic troubleshooting can save you a call for a technician.

Link Indicates a connection to a computer on either the ethernet or USB ports. Video of the Day.

Brought to you by Techwalla. Reset When held down for 15 seconds, this button will reset the Digital Phone Terminal. The Ethernet cord looks like a large telephone cord should be clicked into the port on both your computer and your Arris modem. While we have provided the following support information, we want to ensure that our customers receive the best possible support for their third-party hardware and software by speaking with the experts.

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Connects the modem to the cable outlet using a coaxial cable. See what other customers are asking, or sign-in to ask your own question, in the Phone forum. Try rebooting 502v entire system when the lights and cords seem to be as they should be and you still have Internet trouble.

About the Author Jean Sommer has been a blogger and writer for more than five years. If you are using a power strip, double-check that it is afris on as well. Still Need A Little Help? Connects modem to the power supply.

How to Troubleshoot an Arris Modem G | It Still Works

Flashing light indicates the line is currently “Off hook” or in use. Jean Sommer has been a blogger and writer for more than five years. Unplugging this modem will not reset it in most cases, as it has a battery backup.

Power Connects modem to the power supply. Arris TM Phone Terminal. On this page you will find information that will help familiarise you with your Arris TM Cable Connects the modem to the cable outlet using a coaxial cable. Indicates that the phone is connected and is currently “On-hook.

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Hardware Information – Arris TM502 Phone Terminal

arris Troubles with the Arris G modem can mean you have no Internet or phone service. When held down for 15 seconds, this button will reset the Digital Phone Terminal. DS Solid Green Light: Check that your telephone cord is inserted fully into both your phone and your modem, for troubles with your telephone. Ensure that your power cord is plugged both into the back of the modem and the wall securely. Check your cables if the lights appear stable, but arrid still have phone or Internet trouble.

Connects the Phone Terminal to an Ethernet equipped computer or third party device router, ethernet hub, etc.

ARRIS TM502G Touchstone Telephony Cable Modem Charter Comcast

Sommer studied website development and OS fundamentals as well as accounting and business law at Illinois College and Southwest Illinois College. This will reboot the modem and allow it to attempt a fresh connection with your ISP. US Solid Green Light: